Thursday, July 24, 2014

Fix DVD Drive Not Working


This article covers diagnostic information for following error messages:
·         The DVD drive is experiencing a problem that prevents it from working properly
·         The DVD drive is not accessible via an assigned drive letter
·         The DVD drive cannot be found or is not connected


The information in this article is also useful when your DVD Drive does not read/ write files, it fails to recognize the files burned in the DVD, or the files burned on the DVD cannot be read/ opened.
Uninstall and Reinstall the Driver

The drivers of your DVD Drive may be corrupted. Your system could not identify the driver properly or the driver installation is failed. Uninstall the corrupt driver and reinstall it again to resolve DVD Drive issue.
For Windows 8.1/ 8:
1. Press Windows Key + X.
2. Click “Device Manager”.
3. Expand top category from left side panel.
4. Expand DVD/CD-ROM Drives.
5. Right click your device, select Uninstall.
6. Confirm driver uninstall and reboot once it’s finished.
For Earlier Versions of Windows:
1. Click the Start button on your Taskbar.
2. Refer Steps # 2-6 from Windows 8.1/ 8 user’s paragraph.
Clean DVD ROM Lens

The DVD reader/ writer focus a laser on the surface of spinning disc. The data stored on the disc cannot be retrieved because of dust. Clean the lenses of your DVD ROM.
Replace the Disc

Check if the problem occurs with single disc or other discs too. Eject the disc, insert another disc and try accessing its contents. The disc can be too old, scratched or in poor state.
Check DVD Drive Cables

Check the cables of your DVD. Gently unplug and re-plug the DVD Drive cables from the connector and system board. Do not dislodge other cables/ components.


1. Turn off your computer and unplug the main power cable.
2. Remove the side panel.
3. From the back of your DVD Drive remove the Data and Power Cords.
4. Clean those cables.
5. Re-plug them and ensure that there will be no bent pins.
6. Do the same for Data and Power Cords connected to your system board.
Change BIOS Setup Settings

Turn off your computer, go to the BIOS Setup Screen and set proper DVD Drive as shown below:


1. Restart your computer.
2. Press F2 or Delete key repeatedly.
3. BIOS Setup Screen will open.
4. Using the left-right arrow keys go through all the menus. Check for DVD Driver entry.
5. Identify your DVD Driver, save settings and exit.
Delete Upper and Lower Filters

The Upper and Lower Filter entries in the Registry are responsible for DVD drive not working. Follow the steps given below:
For Windows 8.1/ 8:
1. Press Windows Key + X.
2. Click Run.
3. Type “RegEdit” in the open box.
4. Click OK button.
5. Registry Editor will open.
6. Locate the following Registry sub key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ 4D36E965-E325-11CE-BFC1-08002BE10318
7. Right click following strings, select Delete option. Confirm when prompted.
·         UpperFilters
·         LowerFilters
8. Close Registry Editor.
Uninstall and Reinstall Disc Recording Software

The software you’re using to record DVDs might be corrupt. Some program files could be missing or there could be invalid Registry entries and settings. Uninstall and reinstall the program to get this issue fixed.
For Windows 8.1/ 8:
1. Press Windows Key + X.
2. Click “Programs and Features”.
3. Right click disc recording program from the list, select Uninstall.
For Earlier Versions of Windows:
1. Click Start.
2. Type “Uninstall a program” in the Search Box.
3. Press ENTER.
4. Select your disc recording program, click Uninstall icon.